Accounts & Orders

If you’ve forgotten your password for your online account, select the forgotten password link on the login page to have your password reset via the email address linked to your account. Follow the prompts in the email to reset your password.

To access the login page, please look for the 'My Account' icon located at the top right of the website.

Please note, purchasing a Linen Lovers membership will not automatically provide you with an online account. You can create an online account here.

If you’ve attempted to access your online account, but your email is not recognised in our system, this may be because you have not registered for an online account with us. Please try creating a new account to resolve the issue.

You’re able to receive emails, place an order or be a Linen Lovers member without registering an online account with us. Please note, purchasing a Linen Lovers membership will not automatically provide you with an online account. You can create an online account here.

We aim to get your online order to you as quickly as possible. Unfortunately, we are unable to facilitate any changes or cancel your order after you confirm 'Process Order' in the checkout process.

If you’ve selected the wrong size or wish to exchange an item in your online order, you can return via post or in-store. For more information on how to make a return or exchange an item, click here.

We offer exclusive trade pricing for businesses that are related to our industry. Contact our friendly team to get started. Learn more or Contact Us

We aim to pack and despatch orders to you as quickly as possible. Therefore, orders cannot be changed or cancelled after you confirm 'Process Order' in the checkout.

If you have ordered the wrong product or size, or want to change an item in your order, please see our Returns process.

You are able to place a Call & Collect order for your convenience. Simply contact your local store with your product selection, and our friendly team will put aside your order for you. Payment will be made upon collecting your order in-store.

As some store trading hours have temporarily changed, please visit our Store Finder to find your nearest store and latest trading hours.

If you can't remember your password, just click the 'Forgotten Password' link on the login page, which is located on the Join/Login link at the top of the website. You’ll then be sent a link to enable you to reset your password.

Note, it is possible to receive our emails and place orders without creating an account. If you have tried to login but your email isn’t recognised in our system, this may be because you do not yet have an online account with Adairs. Please try creating a new account.

Please note, purchasing a Linen Lover membership will not automatically provide you with an online account – if you would like to create an online account, please go to our website to do so here.

So you don’t miss hearing about our exclusive shopping events, feedback, and major sales, we’ll send you an SMS to let you know. When you joined the Linen Lovers program, as part of the Terms & Conditions you opted into promotional SMS marketing.

Please refer to our Linen Lovers Terms & Conditions for more information. To opt out, simply text STOP to the mobile number provided in the SMS we sent you.

We sure do. We offer exclusive trade pricing for businesses that are related to our industry. Contact our friendly team to get started. Learn more or Contact Us