Help Centre

Updated 07/02/25

We want to inform you of a recent issue with Australia Post's tracking system.
If your order is being delivered in multiple parcels, Australia Post may mark the order as "Complete" after the first parcel is delivered,
even though other items are still on their way.

How to Track Your Order: To stay updated on the progress of your parcels:
1. Visit the Australia Post tracking page: Australia Post Tracking
2. Enter your tracking number, which was included in your dispatch confirmation email.
3. You will be able to see the status of each individual parcel, including estimated delivery dates.

Please be assured that all parts of your order are still on the way. We recommend checking the tracking status for individual parcels by clicking into each parcel on the Australia Post app or the parcel dropdown on the Australia Post website to stay updated on their progress.

If you have any questions or concerns, feel free to reach out to us, and we will be happy to assist you.
Thank you for your understanding and patience!