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Contact Us
Please bear with us! We love to hear from you.
Due to our exclusive Linen Lovers Event, we are currently experiencing a higher volume of inbound enquiries. Please accept our sincerest apologies for any delays, and we will assist you as quickly as possible.
What is my Linen Lovers membership number?
Your member number can be found at the top and in the member details section of every promotional email you receive from us. It can also be found on the reverse of your physical card.
You can also request your number via our Linen Lovers member number request form here.
Where is my order?
During major Linen Lovers events and sales, online orders may take slightly longer to dispatch due to high order volumes. We will always endeavour to ship your items as soon as possible.
Thank you for your understanding. Please see our Shipping & Delivery page for further info.
Delivery Delays for Queensland Customers
Our thoughts are with those affected by Tropical Cyclone Alfred. Due to severe weather, Australia Post and Active Logistics deliveries may be delayed, and post offices and warehouses in the impacted areas will remain closed for safety.
We sincerely apologise for any inconvenience and appreciate your patience during this time. For updates, visit Australia Post for standard orders and check your tracking link via Machship for oversized orders.
Updated 07/02/25
We want to inform you of a recent issue with Australia Post's tracking system.
If your order is being delivered in multiple parcels, Australia Post may mark the order as "Complete" after the first parcel is delivered, even though other items are still on their way.
Please see steps here on how to track your order and stay updated on the progress of your remaining parcels.
Request A Call-Back
1300 783 005 (free call Australia)
10am - 5pm AEDT Monday to Friday
Our friendly team members will call you back at their earliest convenience. Once you have called Adairs, wait time in the queue is 2 minutes before pressing '1' to request a call-back. You will not lose your place in the queue once a call-back is requested. Please note after 4pm you won’t be able to request a call-back and will need to wait in the queue to speak to our team.
You can also visit our Help Centre for the most popular questions and answers. This page is updated regularly with the most up to date information.
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